![]() The High Roller Club (Ontario, Saskatchewan and Manitoba Only) Who can join The High Roller Club? Why should I join the High Roller Club? What information do you require to create my High Roller profile? How do I access my profile? How does The High Roller Club work? When will I receive my points? Where can I find my points? How do I redeem my points? How do I know how many points are needed for each reward? Do my points expire? Can I transfer my points? What happens to my points when I exchange/ return my product? Do Members need to have the Mobile App to use the program?įlower What is cannabis? What does cannabis look like? What is THC? What is the active ingredient in cannabis? How long does a cannabis high last? How do you get rid of cannabis high? How does cannabis get you high? Are weed, pot, and hemp, the same thing? Is there nicotine in cannabis? Gift Card Program Which Denominations Will Gift Cards Be Available In? Where Can I Purchase My Gift Card? Where Can I Use My Gift Card? Can I Buy Cannabis With My Gift Card? Can I Return A Product That I Purchased Using A Gift Card? Can I Reload My Gift Card? Can Gift Cards Be Combined With Multiple Tender Types? Can I Return A Gift Card? How do I check my balance? Can I Buy Multiple Cards At Once? ON) How do I access this service? How do I find the closest store? Can I pay online to save time? Can I add to my order once I’ve placed it? Do I have to line up outside or can I skip the queue? Do I have to wait in line with everybody else once I’m inside? How do I cancel an order? I just received a notification that my order was canceled, I didn’t want my order canceled, what gives? Do you offer delivery? Can I pick up an order for someone else? I can’t pick up my order right away, how long will the store keep my order for me? ![]() Can I pick them up or get them delivered at once? When can I place my order? Can I return items?Ĭlick & Collect ( All provinces excl. Purchasing Is Cannabis legal in Canada? What cannabis products are legal in Canada? Do I need to bring my ID to the store? What if I’m 60? How much product can I order at one time? How do I purchase cannabis? How do I buy Cannabis Online?Ĭlick and Collect (ON Only) How do I access these services? How do I pay for my online order? What if I prefer to use cash? What do I do once I place my order online? Can I make changes to my order once I’ve placed it? Will I have to line up outside to pick up my order or can I skip the queue? Do you offer delivery? When can I expect my delivery? If I’m not home, can someone else accept my delivery? I’m at work all day, can you deliver to my place of work? What if I can’t pick up my order right away? I paid for two seperate orders. Social Responsibility How do I keep it away from my kids and pets? Can I share cannabis with minors? Can I drive high? Health and Safety How do I know if your cannabis is safe to consume? How should I store my cannabis? How long will my cannabis stay fresh? Should I consume cannabis while pregnant/breastfeeding? Who should take special precautions when using cannabis? Should I mix cannabis with alcohol and tobacco?ĬOVID-19 How can cannabis users be responsible during the coronavirus outbreak? Why should I wash my hands frequently during the COVID-19 pandemic? What is Canopy doing to ensure that products are safe during the COVID-19 pandemic? Can cannabis or CBD help prevent coronavirus, colds or flu? How can I buy cannabis during the COVID-19 pandemic? What safety protocols are in place at Tokyo Smoke stores? ![]() ![]() Contact Us How do I get in touch with Customer Care? ![]()
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